NOKOMIS, Fla. (R.V. World Inc.) June 1, 2011 -- R.V. World Inc. of Nokomis, a full-line dealership specializing in the sale of new and used recreational vehicles, has been recognized as a 2011 Circle of Excellence winner by Winnebago Industries, Inc. To be honored as a Circle of Excellence dealer, R.V. World excelled in customer satisfaction.
Winnebago Industries established the industry's first dealer excellence program in 1986 in order to recognize select dealers for excellence in customer satisfaction. This year, 116 dealers were honored with the Circle of Excellence award in recognition of their excellence in customer satisfaction as it relates to the customers' sales and service experience with the dealer.
"Winnebago Industries is pleased to recognize R.V. World, one of only 116 outstanding dealers that earned this year's Circle of Excellence award," says Winnebago Industries Vice President of Sales and Marketing, Roger Martin. "R.V. World has proven their commitment to their customers by providing the total RV experience: knowledgeable sales personnel, qualified service technicians and quality warranty and after-market service support. That commitment to providing excellent customer service is what separates R.V. World from the rest ¿ and is why they are deserving of this award."
Circle of Excellence scoring is determined by rating dealers in four categories:
- A Purchase and Delivery Satisfaction Study which is direct customer feedback after the purchase of a motor home
- A Customer Satisfaction Study which surveys customers six months after their purchase
- A Sales and Marketing Assessment that evaluates a dealership's sales, market share, stocking levels and participation in product training, product launch meetings at dealership, and the Winnebago-Itasca Travelers Club (WIT)
- A Service Parts Assessment that evaluates a dealership's warranty/parts inventory, service training and certified technicians, and traveling customer care.
"We feel so fortunate to have won the Circle of Excellence again this year," says Ed Davidson, Vice President and General Manager of R.V. World. "Being one of only 116 Winnebago® and Itasca® dealers nationwide to achieve this says so much about our employees and their commitment to the RV industry. We are also grateful for all of our customers' feedback that enabled us to win this award."
Dealerships earning the coveted Circle of Excellence status receive an award featuring three concentric circles that symbolize the interconnected relationship between the customer, dealer and Winnebago Industries.
R.V. World carries the Winnebago® line of motor homes from Winnebago Industries.
To inquire about this release or obtain more information, contact Ed Davidson at 1-800-262-2182.
About R.V. World Inc.
R.V. World Inc., since 1977, is a family owned and operated Florida R.V. dealer specializing in the sale, maintenance and repair of a full line of Class A, B, B+, and C motor homes, including toy haulers, trailers and fifth wheels. The experts at R.V. World's Nokomis and Lakeland locations specialize in every aspect of the R.V. lifestyle. Now one of the largest R.V. dealers in Florida, R.V. World's sales staff and service departments remain committed to solving all customer needs.
About Winnebago Industries, Inc.
Winnebago Industries, Inc., The Most Recognized Name In Motor Homes®, is a leading U.S. manufacturer of recreation vehicles, which are used primarily in leisure travel and outdoor recreation activities. The Company builds quality motor homes, travel trailers and fifth wheel products under the Winnebago, Itasca, ERA and SunnyBrook brand names.